Trenitalia

FILL OUT FORM

CHECKING E-MAIL

YOU SUBSCRIBED!

Enter CartaFRECCIA now
Enter your details here¹ to register quickly.

It takes just a few minutes to complete registration and become a CartaFRECCIA holder

Start enjoying all the benefits right away!
You can participate in the prize draw, use all online services and buy tickets with exclusive promotions reserved for holders.
CartaFRECCIA is digital and you can start using it immediately, right from your next trip!

The best promotions for you
You decide! If you consent to receiving our proposals, you will ensure the best possible convenience for your journeys.

But the benefits don't stop here!
When you reach just 1,000 qualifying points, you will win CartaFRECCIA Silver, letting you earn even more points and access many exclusive services.

CartaFRECCIA is free! What are you waiting for?

¹Filling in the fields with an asterisk * is required

YOUR PERSONAL DATA

Name*

Surname*

Country/Territory of Birth*

Province of Birth*

Place of Birth*

Day*

Month*

Year*

Sex*

Tax code / VAT*

YOUR DOCUMENT

Enter the details of your identity document

Document type*

Document number*

Day of issue*

Month of issue*

Year of issue*

Expiry day*

Expiry month*

Expiry year*

Issuing body*

Province of issue*

Issuing municipality*

YOUR ACCOUNT

Choose userId and password will be the access keys to get into your personal area

UserID*

Password*

Repeat password*

YOUR HOME

Provide your address, only in Italy, in which we will ship your new card.

Province*

District*

Street/Square*

Address*

Civic*

Cap*

FOR CONTACTING

The e-mail address is required: you will receive a confirmation email and only after you click on the mail the card will be activated. Please enter a valid address.

Email*

Repeat email*

Telephone Mobile*

Telefone Fixed

Here we ask you some information to know about your travel habits. These will help us to adapt our offer more to your needs.

Qualification

Profession

Number of Family Members

Number of children under 15

Trip frequency

Class / Preferred service

The train uses of pi

Travel frequent

Dep:

Arr:

Main reason of your travel

Preferred purchasing channel

Select the services to which you wish to join

Subscription deadline

I want to participate in surveys and questionnaires online

Fast billing

Coupon code

Do you have a promotional code ? Enter it here

Friend Code

A friend has invited you and have the Friend Code ? Enter it here

PRIVACY AND DECLARATION OF CONSENT

Consent

You choose! Only with your consent will we send you the best offers for travelling in the most convenient way. You will receive only what might interest you. You can rethink at any time and change your choice.

Personal Data Protection Policy

(Pursuant to Art. 13 of European Regulation no. 679/2016) 
Before acquiring your personal data for registration with the CARTAFRECCIA Programme, please read carefully the policy regarding personal data protection.

I. Data Controller and DPO 
In this section, we indicate our points of reference 
 	Data Controller: Trenitalia S.p.A., with registered office in Piazza della Croce Rossa 1, 00161 Rome and represented by the Chief Executive Officer, pro-tempore, can be contacted at titolaretrattamento@trenitalia.it. 
 	DPO: Data Protection Officer (DPO): protezionedati@trenitalia.it.

II. Types of personal data 
In this section, we indicate the types of data we request  
 Data acquired directly from interested party: 
 Mandatory: 
 Data necessary for registration with the service, such as: first and last name, e-mail address, telephone number, place and date of birth, residence, gender, tax code, ID details, account details. 
 Optional: 
 Educational qualification, profession, information on family members, travel habits or preferences, preferred purchase channels, type of service to sign up for such as, for example, participation in online surveys or questionnaires, any promotions or invitations that can be activated.
 The	aforementioned data will be processed using computer and paper media in order to guarantee suitable measures of security and privacy.

III. Purpose of Data Processing 
In this section, we indicate the purpose of processing carried out on your data 
 a.	Provision of services connected to the CARTAFRECCIA Programme (e.g. point credits, confirmation of booking and seat in case of purchase, customer recognition at call centre); Provision of personal data Mandatory; Legal base Contractual 
 b.	Provision of Loyalty Card and prepaid payment card (Silver, Gold or Platinum Card), Provision of personal data Mandatory; Legal base Contractual 
 c. Trenitalia S.p.A. promotional and marketing activities; Provision of personal data Optional; Legal base Consent 
 d. Trenitalia S.p.A. profiling activities; Provision of personal data Optional; Legal base Consent

 Provision of the data necessary for pursuit of the purposes referred to in points a) and b) is "mandatory" and any refusal could make it impossible for Trenitalia S.p.A. to provide services related to the CARTAFRECCIA Programme and to provide the Loyalty/Prepaid Card.
 Provision of the data necessary for pursuing the purposes referred to in point c) is "optional", therefore non-provision will not lead to restrictions on the services provided but will not allow participation in further competitions and prize events nor the receiving of advertising material. 
 Provision of the data necessary for pursuing the purposes referred to in point d) is "optional", therefore non-provision will not lead to restrictions on the services provided but will not allow Trenitalia S.p.A. to identify your travel habits and consumer choices for the purpose of offering services in line with your preferences. 
 Any consent given may be freely withdrawn at any time, without prejudice to the lawfulness of the processing carried out before withdrawal. Consent can be withdrawn by contacting the Data Manager at daticartafreccia@trenitalia.it, or by contacting the Data Protection Officer at protezionedati@trenitalia.it

IV. Recipients of data 
In this section, we indicate who will process your data and to whom they will be communicated 
For pursuit of the aforementioned purposes, personal data will be processed by the following: 

Parties attributable to Trenitalia S.p.A.: 
	Almaviva S.p.A
	IBM S.p.A
	NEXI S.p.A. (for provision of the Prepaid Card)

Parties not directly attributable to Trenitalia S.p.A.:
	Judicial authorities 
	Police authorities

Your data will only be processed by parties expressly authorised by Trenitalia S.p.A. Or by companies acting as Data Processors, on behalf of Trenitalia S.p.A., and which have signed a specific contract that specifically regulates the processing entrusted to them and the obligations regarding data protection; your data will never be disseminated. 
The updated list of the recipients of data is available by contacting the Data Manager at daticartafreccia@trenitalia.it, or by contacting the Data Protection Officer at protezionedati@trenitalia.it.

V. Data retention 
In this section, we indicate how long we will retain your data 

The	personal data that you have provided us will be retained for:
   Purposes that make provision mandatory: entire duration of the CARTAFRECCIA Programme 
   Purposes that make provision optional: 24 months from provision of consent for the purposes referred to in point c); 12 months from provision of consent for the purposes referred to in point d).

VI. Rights of the interested parties 
In this section, we indicate the rights we guarantee 

EU Regulation 2016/679 (Articles 15 to 23) grants the interested parties the exercise of specific rights. In particular, in relation to the processing of your personal data, you have the right to ask Trenitalia S.p.A. for access, correction, rectification, restriction, opposition and portability. In addition, you may lodge a complaint to the Supervisory Authority, which in Italy is the Data Protection Authority.
At any time, you may request exercise of your rights from Trenitalia by contacting the Data Manager at daticartafreccia@trenitalia.it, or by contacting the Data Protection Officer at protezionedati@trenitalia.it.

VII. Automated decision-making process and profiling 
In this section, we indicate whether data processing calls for automated decisions or profiling and the related impacts. 

Trenitalia uses your personal data for profiling processes for the purpose of detection of travel habits and consumption choices, with the aim of offering services in line with preferences, notwithstanding the possibility of objecting to the processing of data through the channels referred to in Section VI of this policy.
The logic used for your profiling envisages analysis of travel habits (preferred destinations, average distance, monthly costs sustained, etc.).
Profiling involves behavioural advertising and customised offers.

(Pursuant to Art. 13 of European Regulation no. 679/2016) 
Before acquiring your personal data for registration with the CARTAFRECCIA Programme, please read carefully the policy regarding personal data protection.

I. Data Controller and DPO 
In this section, we indicate our points of reference 
 	Data Controller: Trenitalia S.p.A., with registered office in Piazza della Croce Rossa 1, 00161 Rome and represented by the Chief Executive Officer, pro-tempore, can be contacted at titolaretrattamento@trenitalia.it. 
 	DPO: Data Protection Officer (DPO): protezionedati@trenitalia.it.

II. Types of personal data 
In this section, we indicate the types of data we request  
 Data acquired directly from interested party: 
 Mandatory: 
 Data necessary for registration with the service, such as: first and last name, e-mail address, telephone number, place and date of birth, residence, gender, tax code, ID details, account details. 
 Optional: 
 Educational qualification, profession, information on family members, travel habits or preferences, preferred purchase channels, type of service to sign up for such as, for example, participation in online surveys or questionnaires, any promotions or invitations that can be activated.
 The	aforementioned data will be processed using computer and paper media in order to guarantee suitable measures of security and privacy.

III. Purpose of Data Processing 
In this section, we indicate the purpose of processing carried out on your data 
 a.	Provision of services connected to the CARTAFRECCIA Programme (e.g. point credits, confirmation of booking and seat in case of purchase, customer recognition at call centre); Provision of personal data Mandatory; Legal base Contractual 
 b.	Provision of Loyalty Card; Provision of personal data Mandatory; Legal base Contractual 
 c. Trenitalia S.p.A. promotional and marketing activities; Provision of personal data Optional; Legal base Consent 
 d. Trenitalia S.p.A. profiling activities; Provision of personal data Optional; Legal base Consent

 Provision of the data necessary for pursuit of the purposes referred to in points a) and b) is "mandatory" and any refusal could make it impossible for Trenitalia S.p.A. to provide services related to the CARTAFRECCIA Programme and to provide the Loyalty Card.
 Provision of the data necessary for pursuing the purposes referred to in point c) is "optional", therefore non-provision will not lead to restrictions on the services provided but will not allow participation in further competitions and prize events nor the receiving of advertising material. 
 Provision of the data necessary for pursuing the purposes referred to in point d) is "optional", therefore non-provision will not lead to restrictions on the services provided but will not allow Trenitalia S.p.A. to identify your travel habits and consumer choices for the purpose of offering services in line with your preferences. 
 Any consent given may be freely withdrawn at any time, without prejudice to the lawfulness of the processing carried out before withdrawal. Consent can be withdrawn by contacting the Data Manager at daticartafreccia@trenitalia.it, or by contacting the Data Protection Officer at protezionedati@trenitalia.it

IV. Recipients of data 
In this section, we indicate who will process your data and to whom they will be communicated 
For pursuit of the aforementioned purposes, personal data will be processed by the following: 

Parties attributable to Trenitalia S.p.A.: 
- Trenitalia employees authorised for processing; 
- Computer services companies 
- Mailing services companies 
- Reward and loyalty services provision companies  

Parties not directly attributable to Trenitalia S.p.A.:
- Judicial authorities 
- Police authorities

Your data will only be processed by parties expressly authorised by Trenitalia S.p.A. Or by companies acting as Data Processors, on behalf of Trenitalia S.p.A., and which have signed a specific contract that specifically regulates the processing entrusted to them and the obligations regarding data protection; your data will never be disseminated. 
The updated list of the recipients of data is available by contacting the Data Manager at daticartafreccia@trenitalia.it, or by contacting the Data Protection Officer at protezionedati@trenitalia.it.

V. Data retention 
In this section, we indicate how long we will retain your data 

The	personal data that you have provided us will be retained for:
   Purposes that make provision mandatory: entire duration of the CARTAFRECCIA Programme 
   Purposes that make provision optional: 24 months from provision of consent for the purposes referred to in point c); 12 months from provision of consent for the purposes referred to in point d).

VI. Rights of the interested parties 
In this section, we indicate the rights we guarantee 

EU Regulation 2016/679 (Articles 15 to 23) grants the interested parties the exercise of specific rights. In particular, in relation to the processing of your personal data, you have the right to ask Trenitalia S.p.A. for access, correction, rectification, restriction, opposition and portability. In addition, you may lodge a complaint to the Supervisory Authority, which in Italy is the Data Protection Authority.
At any time, you may request exercise of your rights from Trenitalia by contacting the Data Manager at daticartafreccia@trenitalia.it, or by contacting the Data Protection Officer at protezionedati@trenitalia.it.

VII. Automated decision-making process and profiling 
In this section, we indicate whether data processing calls for automated decisions or profiling and the related impacts. 

Trenitalia uses your personal data for profiling processes for the purpose of detection of travel habits and consumption choices, with the aim of offering services in line with preferences, notwithstanding the possibility of objecting to the processing of data through the channels referred to in Section VI of this policy.
The logic used for your profiling envisages analysis of travel habits (preferred destinations, average distance, monthly costs sustained, etc.).
Profiling involves behavioural advertising and customised offers.

By selecting "I consent" you express your consent to the processing of data collected for contacts, for the sending via mail, Internet, telephone, email, MMS, SMS and APP notifications, exclusively by Trenitalia, of information, advertising and promotional material from Trenitalia and other partner companies, for carrying out surveys measuring customer satisfaction, and for participation in further competitions and prize events.

I consent I do not consent

By selecting 'I consent' you express your consent to the processing of "optional" data (indicated in Section III – "Purpose of data processing") , for the sending of questionnaires via Mail, Internet, Telephone, E-mail, MMS and SMS for customer profiling and identification of travel habits in order for Trenitalia to plan an adequate offer of its services

I consent I do not consent

I have read and accept in full the "Regulations" alleging 'prize operation

I have read and accept in full the "Terms of Use the Cards".

Thello is a company of

	Faq
>	search for informations using our Faq section

	Purchase guide
>	see the online purchase guide

	89 20 21
>	contact our call center (toll number)

YOUR PERSONAL DATA

YOUR DOCUMENT

YOUR ACCOUNT

YOUR HOME

PHOTO AND DOCUMENT TO ATTACH FOR REGIONAL TRANSPORTATION

FOR CONTACTING

PERSONAL and TRAVEL HABITS

SELECT SERVICES

PROMOTIONS AND INVITATIONS

PRIVACY AND DECLARATION OF CONSENT